IT Support

What We Can Help With

User ID and password issues for students, including account resets or locked out issues
Problems accessing LDCSB online systems, including
- The MyLDCSB staff/student portal
- The Virtual Learning Environment (VLE)
- Microsoft Office 365 (Outlook, OneDrive, Teams, etc.)
Technical support for LDCSB provided Student Remote Learning Devices
Technical support for LDCSB provided Student Internet Access Devices

Before You Contact Us

Please have the following ready and available prior to contacting us for support:

Student Name and Student Number
Ontario Education Number (OEN), available at the top of any of your report cards

How to Contact Us

Frequently Asked Questions

Password Reset Information

If you are asked to change your password, you will need to choose a new password, next time you log in.

The LDCSB requires strong passwords to help protect users and their information.

It is important to update all your devices and the applications with the new password. Attempting to access an account with an incorrect password can cause your account to be locked out. If you are locked out and can't log in, please call your school and leave a message for the teacher to have your password reset

Student Help Guides: Documentation & Videos. Note: You must log in using an LDCSB account to access.

Important Note For Travellers:

The Board has no way of guaranteeing that students who travel will have access during their travels outside of Canada.

To combat phishing e-mails and online identity theft Multi-Factor Authentication (MFA) is required when travelling. MFA is a way to protect users by prompting you to confirm that the computer or device you are using to access your board Office 365 account is trusted by you. This is done using an Authenticator application installed on one of your devices.

Students need to be aware that if you are planning to travel outside of Canada or the US, you will need to set up MFA before you leave Canada to access your Board e-mail or any sites (like the VLE) that use it to "authenticate" or grant you access. It cannot be set up outside of Canada.

For a full explanation of MFA and how to set it up, be sure to consult the following:

Multi Factor Authentication Setup

Technology Support for Students

What We Can Help With

Before You Contact Us

Frequently Asked Questions